Customer Service and Support
Professional and Cost-Effective Customer Service Support to secure a returning client base.
- Phone Call Handling and Message Taking: Answering inquiries, directing calls, and recording important messages professionally.
- Email Correspondence & Inbox Management: Responding to customer inquiries, organising emails, and ensuring timely follow-ups.
- Appointment Scheduling: Coordinating appointments for smooth operations.
- Product & Service Assistance: Providing accurate information about offerings to help customers make informed decisions.
- Live Chat & Helpdesk Support: Engaging with customers in real-time to address concerns and provide instant solutions.
- Complaint Resolution & Follow-ups: Ensuring customer issues are handled efficiently, with proactive follow-ups.
pa and Lifestyle Management
Personal assistant services to simplify your life and help manage busy schedules and personal lives. Support can be tailored to each client’s needs.
- Travel Management: Handling all aspects of travel, including flights, visas, accommodations, and itinerary planning for seamless journeys.
- Meeting Coordination: Scheduling your meetings, bookings, and reservations to optimise time management.
- Event Coordination & Planning: Managing logistics, vendor communication, and scheduling to ensure successful events.
- Personal & Corporate Support: Assisting with purchasing gifts, making payments, and handling essential tasks with discretion and efficiency.
media and Administration
Virtual Desk is here to support all your administration tasks, inevitably helping boost your productivity.
Support includes, but is not limited to:
- Social Media Support: Handling the day-to-day management of your social media accounts, ensuring consistent posting across platforms like Facebook, Instagram, Twitter, LinkedIn, and others.
- Data Management and Maintenance: Managing and updating your data, ensuring that your information is accurate, well-organised, and easily accessible.
- Transcription: Efficiently transforming audio and video content into clear, readable text, including meeting notes, interviews, podcasts, and webinars, to help you stay organised and easily access important information.
- Formatting: Ensuring business reports and PowerPoint presentations are professionally formatted, visually appealing, and structured for maximum impact.
How it works
Free Consultation
Schedule a free consultation today, where we’ll discuss your specific requirements and business goals. We will also share how Virtual Desk’s services can streamline your operations and make a meaningful impact on your business.
This is the perfect opportunity to explore how we can work together to achieve your business objectives.
Feel free to reach out to set up a time that works best for you.
GETTING STARTED
Once we have tailored a plan to fit your goals, you’ll approve the service details. From there, we’ll get started on your tasks, ensuring everything is set up to meet your expectations.
Progress Updates
As we work together, you’ll receive regular progress updates to ensure everything is moving forward as expected. This step ensures transparency and allows you to stay informed about the progress of tasks.
